Good suggestion for a just now hired insurance claims rep?


I just got a career working for a major insurance company which starts in October. I'm going to be working as a full time claims specialist... In other words I'm going to be on the phone at smallest 80% of my day taking insurance claims and I am horrified! I've been without a job for quite sometime and I can't afford to pass up this grant, plus the job pays well.

I'm not upset of doing general customer service on the phone, as a matter of reality I'm pretty good at it. I am, however, scared of the clients that will be calling. For the most constituent anyone who's making a claim had something pretty bad come up to them. Whether a tree fell on their house, a minor fender bender or a wife calling about her husband life insurance after his endorsement... They're all going to call me. I've never be good with words during times of great loss or extermination. So, I'm not sure I'll be able to do this job very well.

I'm going to receive 6 weeks of training but my biggest fear is I won't know what to say to someone who is grieving considerably over the phone.

Someone please supply me some tips or advice!

Answers:
Don't f**k up.
Always be NICE,,,customer service 101 dear a bad rep is an unsympathetic rep. I's sorry for your lose, I will try to make this quick for you know that you are enjoy a very hard sunshine, I am sorry that your having a bad time..NEVER....I have been in that..woooo you will piss some one off very fast! Finesse.....I have been within customer sale and service for over 14 years, hope the advice get you rep of the year!
Don't let some mid-level boss con you into individual dis-honest "for the company".
Honesty will follow you all the days of your life as will dishonesty and when you seize old it is a lot better for the empire that trust you to be able to really trust you with their existence savings.
When you first start out you won't make much and you won't catch big accounts, but if you are good and honest the sky is the limit surrounded by the insurance business.
Just look around at the prosperous men and women in your community that are in the insurance business and the lives they head and what people say in the order of them.
Don't sell yourself short.

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