Who do I complain to going on for the approach my Home fire insurance claim beside Westpac General Insurance have be touch?
fire 11/1/08 and i am still getting absolutely no co-operation with Westpac and assessor. Took 8 months to capture back into house am still arguing with them over contents loss. I hold tried complaining to Westpac and am ignored. I am on my own with 6 infantile children and at my wits end in trying to get hold of someone to help with bringing this to a conclusion. I really would love any proposal anyone can offer .
Answers:
Insurance Ombudsman
Banking Ombudsman
Australian Prudential Regulation Authority (APRA)
Your MP
Citizen's Advice Bureau
Consult a lawyer
Threaten them with fruitless publicity and write to your local paper or go on have a chat back radio and expose them Source(s): Jules Australia
Jules answer is spot on, but I'd try the Insurance Ombudsman first, APRA and the others will only put in the picture you to contact them.
According to the Insurance Ombudsman Website the dispute contact for Westpac is
Kylie Douglas - Home & Contents
Disputes Officer
02 8254 7229
If you haven't already tried that number I would, her job is to resolve disputes like this.
I would also attach your local office of fair trading to Jules inventory, for NSW you can find details etc at http://www.fairtrading.nsw.gov.au/Consum…
Source(s): http://www.insuranceombudsman.com.au/
State insurance commissioner.
Insurance Commissioner or Department of Insurance.
Depends what state your in. File a complaint. Source(s): http://www.insurance.ca.gov
Contact your State's Department of Insuance. There should be a 1-800 number on your policy somewhere or GOOGLE your State Department of Insurance. Source(s): Independent insurance agent for 28+ years
Related Questions:
Answers:
Insurance Ombudsman
Banking Ombudsman
Australian Prudential Regulation Authority (APRA)
Your MP
Citizen's Advice Bureau
Consult a lawyer
Threaten them with fruitless publicity and write to your local paper or go on have a chat back radio and expose them Source(s): Jules Australia
Jules answer is spot on, but I'd try the Insurance Ombudsman first, APRA and the others will only put in the picture you to contact them.
According to the Insurance Ombudsman Website the dispute contact for Westpac is
Kylie Douglas - Home & Contents
Disputes Officer
02 8254 7229
If you haven't already tried that number I would, her job is to resolve disputes like this.
I would also attach your local office of fair trading to Jules inventory, for NSW you can find details etc at http://www.fairtrading.nsw.gov.au/Consum…
Source(s): http://www.insuranceombudsman.com.au/
State insurance commissioner.
Insurance Commissioner or Department of Insurance.
Depends what state your in. File a complaint. Source(s): http://www.insurance.ca.gov
Contact your State's Department of Insuance. There should be a 1-800 number on your policy somewhere or GOOGLE your State Department of Insurance. Source(s): Independent insurance agent for 28+ years
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