How long does it steal for an auto insurance company to investigate and claim liability?

My daughter was in a vehicle accident on Feb. 25. She was traveling straight within the southbound lane, when a rushing man in the northbound lane turned left contained by front of her. The driver admitted that he was upset because he have been following a school bus for the second 20 minutes and his friend, whom he was trying to pick up, was past due for work. He stated that when he saw the driveway that he cut from behind the bus to turn in afterwards realized from the skidding that he turned in front of a vehicle. His insurance company is still investigating and waiting for pics of the scene and his friends statement. I was told by his insurance company (USAA) that witnesses not listed on the police report could not be used, but his friend is not on the police report and they are waiting for her statement. NC State Highway Patrol responded to the scene and the driver be cited for failure to yield the right of means of access. The driver was apologetic and admitted several times around a little people that he must have blanked out or be daydreaming from the frustration of the school bus. USAA is saying that they inevitability to make sure that my daughter was not 1% at bad habit, meaning speeding perhaps. The officer estimated her speed at impact at around 40 mph and the speed control is 55mph. She hit the drivers back tire of his Jeep Wrangler (small truck) causing him to rest contained by a small trench or ditch ion the side of the attempted driveway. The front passenger side above the front tire and the front by the headlight is damaged on her car. She tried to avoid him, protect her younger sister (13) and avoid veer to much left in unease of hitting the school bus. My girls were frightened when I arrived 15 minutes after the accident. USAA stated that she may have have time to instanly stop, but she tried everything that she could do. In my opinion, she should have never be put into that situation. USAA is saying that points of contact are off, but my insurance agent said that she hit the hindmost tire because a Jeep Wrangler is only 5 ft long and he was not towing a boat or driving a adjectives sized vehicle. Plus the driver admitted to pushing down on the accelerator when he realized what be happening. I just call for to have someones advice on this event before hiring a lawyer. Thank you.
Answers:
Sorry to say-so there is no definitive time line, the facts seem to be pretty straight forward. I would talk to the adjuster at your insurance company. Liability is a matter for your insurance company to dispute next to the other insurance company. There are fault determining rules the adjuster will use to assist is deciding who is at scorn.

This one seems pretty clear cut, I don't think a legal representative needs to get involved, if you adjuster is dragging their foot ask for a supervisor.

Pay the towing and storage if you can, to avoid any negative impact on your credit, your insurance company will reimburse you.

But talk to the agent it could be that they are only just waiting for some finer details, it is not uncommon for a person to enunciate the events happened one way to next find out it was a completely different story.

If the agent isn't returning your calls, give the name and ask for a supervisor, or write a letter. Source(s): 15 years industry experience 10 as an adjuster

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